Outlook Offline or Disconnected
Normally Outlook says Offline or Disconnect when
A. No Internet
B. Email Password has expired
C. Outlook has not accepted new password
Check the following
A. Open a Internet Browser and check you have internet might pay to go to a few website to ensure its ok
B. Check Email password by going to www.webmail.junctionaustralai.org.au and trying to login, if prompt to change then change. If expired then reset password, instructions to do this are located here Password Reset for Junction Account : Junction Australia (freshservice.com).
C. If A an B are all good then Outlook my not have accepted the password. Try opening outlook when prompted for a password delete both username and password and re-enter it. Then wait for outlook to go online or show the login prompt again. If Outlook doesn't save the password, close down outlook then go to Start / Control Panel / User Accounts / Manage Your Credentials / Remove all Outlook and @junctionaustralia.org.au saved passwords. Re Open Outlook and enter your email username and password, Press remember password also.
If none of those options work please contact IT Support.